Legal
Refund Policy
Effective date: September 27, 2026
Please review before purchasing
Domains, business email, SSL certificates, and Plesk licenses are digital services that are registered, issued, provisioned, or assigned specifically for the customer. Because these services generally cannot be returned and resold to another customer, completed purchases are non-refundable, subject to applicable law and mandatory provider or registry requirements.
No-refund policy
TheNetRoom provides digital services that are purchased and fulfilled specifically for the customer. Once an order has been successfully purchased, we do not provide refunds, except where a refund is required by applicable law or expressly agreed by TheNetRoom in writing.
Domain registrations
Once a domain name is purchased and registered under the customer’s account or registration details, the domain is assigned specifically to that customer. A registered domain cannot simply be returned to TheNetRoom for resale to another customer. For this reason, domain registration purchases are non-refundable once the order has been completed or the domain registration process has been initiated.
Business email
Business email services and mailboxes are provisioned for the customer and associated with the purchased domain and account. Once a business email order has been purchased or provisioned, it cannot be returned as ordinary physical merchandise or resold by TheNetRoom to another customer. Accordingly, business email purchases are non-refundable, subject to applicable law.
SSL certificates
SSL certificates are issued or provisioned for the customer, domain, and certificate details provided during the order. Once an SSL certificate order has been purchased, issued, or submitted for fulfillment, it cannot be returned for resale to another customer. SSL certificate purchases are therefore non-refundable, subject to applicable law and any mandatory provider requirements.
Plesk licenses
Plesk licenses are issued or assigned for the customer’s use and are not ordinary physical products that can be returned and resold. Once a Plesk license has been purchased or its fulfillment has been initiated, the purchase is non-refundable, subject to applicable law and any mandatory provider requirements.
Customer responsibility
Customers are responsible for checking the domain name, spelling, service type, quantity, term, registration details, and other order information before completing payment. Please contact TheNetRoom support before purchasing if you need help choosing a service.
Service-provider and registry rules
Some services may be fulfilled through third-party registrars, registries, certificate authorities, email providers, or licensing providers. Their applicable terms and policies may also apply. Where a provider or registry imposes a mandatory refund, cancellation, or dispute process, TheNetRoom will follow the applicable requirements.
Failed or unfulfilled orders
If TheNetRoom accepts payment but is unable to fulfill an order and no service has been successfully registered, issued, provisioned, or activated, we may review the transaction and determine the appropriate resolution in accordance with applicable law and the relevant provider’s rules.
Contact
If you have questions about a purchase before placing an order, contact support@thenetroom.com. We encourage customers to confirm the service and order details before completing payment.